General terms and Conditions

1. General provisions

The following general terms and Conditions shall apply to all contracts with HEKTROS s.r.l. by placing an order, the customer accepts the following conditions. The purchase conditions of the customer shall not be binding for HEKTROS s.r.l., even if they are not expressively excluded. Solely the sales conditions of HEKTROS s.r.l. shall apply, even if the customer's order contains restrictions or additions to the contrary.

2. Prices

The prices are net in EUR according to the prices valid on the day of ordering (latest price list). Unless it is unacceptable for a particular case, then HEKTROS s.r.l. shall be entitled to effect partial deliveries which can each be invoiced separately in the event of a substantial increase in the costs before delivery of the order, these costs can, following notification to the Customer, be added to the price agreed upon. The customer shall be entitled to cancel the order within 7 days of notification of the price increase.

3. Placement of order

Offers and orders submitted orally or by remote data transmission or by email shall only be legally binding where they are confirmed in writing by HEKTROS s.r.l. or where the goods have been sent with Invoice to the customer. Offer shall be subject to change unless otherwise agreed upon.

4. Delivery & Shipping Charges

Shipping shall always be at the risk and expense of the customer. The risk passes when the goods have left the place of dispatch of HEKTROS s.r.l.

Shipping charges and costs for returns are displayed in the order confirmation. General shipping charges of Hektros s.r.l.:

Product Italy European Union Rest of Europe Rest of the world
Labware €8.00 €16.00 €28.00 Individual
Instruments Free of charge Free of charge €35.00 Individual

5. Delivery time

The delivery times stated by HEKTROS s.r.l. in offers and orders shall always be non-binding. To the extent that force majeure or circumstances are given for which the customer or a pre-supplier is responsible, the delivery time shall be extended to a reasonable extent, or HEKTROS s.r.l. can cancel the delivery.

Please note: First orders of new customers will be delivered only after the pre-invoiced amount is finally credited to the bank account of HEKTROS s.r.l. (see also: 9. Terms of payment)

6. Packaging

The delivery shall always include manufacturer packaging. Other packaging shall be selected by HEKTROS s.r.l. according to the respective requirements. The use of customer-specific packaging can only be done following prior agreement.

7. Data protection

HEKTROS s.r.l. shall be entitled to use all relevant customer data under the provisions of the Italian Data Protection Code (Legislative Decree No. 196/2003) for their own purposes.

8. Complaints, warranties and liability

The customer shall immediately after receipt of the goods inspect whether the nature and quantity correspond to the contractual agreement. Defects that are detectable with proper inspection of the goods and deliveries of goods and quantities other than those ordered must be claimed within fourteen days of receipt of the goods. Hidden defects are to be reported to the supplier immediately upon discovery, but no later than six months after receipt of the goods. If the customer fails to raise timely complaints, then the goods shall be deemed accepted in terms of quality and quantity.

HEKTROS s.r.l. shall assume no liability whatsoever for the quality and validity of data generated by the use of products from HEKTROS s.r.l. This shall also apply to all products sold by HEKTROS s.r.l.

If the customer passes to third parties data that was generated with products supplied by HEKTROS s.r.l., then the customer shall indemnify HEKTROS s.r.l. against all claims asserted by third parties against HEKTROS s.r.l. directly or indirectly (e.g. by way of recourse) due to the Quality and validity of the data generated.

The foregoing limitations of liability shall not apply to

1. Damage caused intentionally;
2. Damage resulting from injury to life, limb or health caused by negligent breach of duty by HEKTROS s.r.l. or intentional or negligent breach of duty by one of their legal representatives or agents;
3. Other damage resulting from grossly negligent breach of duty by HEKTROS s.r.l. or intentional or grossly negligent breach of duty by one of their legal representatives or agents;
4. Damage resulting from negligent breach of a cardinal duty by HEKTROS s.r.l. (in the case of goods ordered, the cardinal duty by HEKTROS S.r.l. is to dispatch the goods ordered, unless otherwise agreed upon), and
5. Liability under mandatory statutory regulations (e.g. product liability law).

9. Terms of payment

New Costumers (not yet registered) shall place their first order by email to info @Hektros.com. They will get in return all data necessary to perform pre-payment by bank transfer only. First order shipment of goods will start only after the pre-invoice amount is credited to the bank account of HEKTROS s.r.l.
Payments by registered costumers for the delivery of goods shall be effected within 14 days of invoicing without deduction. For payments by bank transfer, check or credit card, the payment obligation shall be fulfilled only when the invoice amount is finally credited to the bank account of HEKTROS s.r.l. for overdue amounts, HEKTROS s.r.l. shall be entitled to charge interest in the amount of their bank Interest rates, but at least in the amount of the statutory default interest rate.

10. Cancellation of orders/return of goods

If an order is cancelled by the customer prior to delivery of the goods, then HEKTROS s.r.l. shall be entitled to charge the customer all costs incurred by the cancellation. This shall apply in particular for cancellation fees that HEKTROS s.r.l. is charged by their suppliers. Return of goods that are free of defects shall only with the express consent be effected free house to HEKTROS s.r.l.

11. Retention of title

All goods delivered shall remain the property of HEKTROS s.r.l. until the customer has paid to them all obligations from the mutual business relationship. The customer must immediately inform HEKTROS s.r.l. of any restriction of their rights to the goods in their ownership, in particular seizures. If the customer fails to fulfil his obligations in full, then he must upon request surrender the goods to HEKTROS s.r.l., even if they do not cancel the contract.

12. Intellectual property rights and copyrights of third parties

HEKTROS s.r.l. shall assume no liability for the contractual products not infringe any third-party intellectual property rights. The customer shall immediately inform HEKTROS s.r.l. of any claims lodged against him for this reason. To the extent that the products delivered were manufactured according to designs or instructions from the customer, the customer shall indemnify HEKTROS s.r.l. against all claims raised by third parties due to the infringement of intellectual property rights and copyrights. An adequate retainer shall be provided for any costs of litigation.

13. Advisory Service without obligation

To the extent that HEKTROS S.r.l. advises customers, this shall be done to the best of knowledge and belief and to the extent possible, but without obligation. This shall apply in particular with regard to observing any third-party property rights. The customer shall always remain obliged to examine whether and to what extent the product ordered is suitable for the intended purposes.

14. Applicable law

The contractual relationship shall be subject to the laws of the Republic of Italy. The provisions of the United Nations Convention shall not apply.

15th place of performance

Place of performance for the obligations of HEKTROS s.r.l. shall be Bolzano. Place of performance of the obligations of the Customer shall likewise by Bolzano.

16. Place of jurisdiction

Exclusive place of jurisdiction to the extent permitted by law for all disputes arising from the contractual relationship shall be Bolzano.

17. Validity of individual provisions

Should individual provisions be invalid, then the validity of the remaining provisions shall not be affected.